Disabling notifications in Zoho CRM allows you to control which alerts you receive and how frequently they arrive. This guide covers the main notification settings available to manage your communication preferences.
Why this matters
Notification overload can reduce productivity and distract from important work. Whether you're managing a high-volume sales pipeline, working across multiple teams, or simply need focused time, controlling which notifications reach you—and in what format—helps you stay on top of priorities without constant interruptions. This is especially useful if you're part of custom portals or collaborative workspaces within Zoho CRM.
Step-by-step
Step 1. Access your notification settings
Log into Zoho CRM and click your profile image in the top-right corner of the screen. From the dropdown menu, select Notification Settings [3]. This opens your personal notification control panel.
Step 2. Disable or enable notifications globally
In the Notification Settings panel, you will see toggle switches next to different notification types. To stop receiving email alerts for updates and comments, toggle the Disable option [3]. To resume notifications, toggle Enable [3]. This broad setting affects all notification categories unless you configure more granular controls.
Step 3. Customize email notification format (if applicable)
Depending on your Zoho product integration, you may be able to choose the Email format of notifications—either HTML or Plain Text [2]. Select your preferred format to match your email client or accessibility needs.
Step 4. Configure reminder and agenda notifications
If you use Zoho Calendar alongside CRM, you can separately manage Reminder notifications and Agenda Notifications via email [2]. Toggle these independently: enable them to receive calendar-related alerts, or disable them to silence calendar reminders while keeping other CRM notifications active [2]. You can also choose to receive Agenda Notifications on a Daily or Weekly basis [2].
Step 5. Manage desktop notifications (optional)
For real-time alerts even when your browser is minimized, log into Zoho Calendar and navigate to Settings > General > System [6]. Check the box labeled 'Allow desktop notification' to enable on-screen alerts [6]. If your browser blocks these notifications, you may see an error message; in that case, configure your browser settings to allow notifications from calendar.zoho.com [6].
Step 6. Disable notifications for specific folders or contexts
If you receive notifications from specific folders or sections, access the Folder Settings menu and uncheck the boxes next to folders where you do not want alerts [1]. You will only receive notifications for folders where the checkbox remains marked [1].
Common pitfalls
- Desktop notifications blocked by browser: If you enable desktop notifications but see an error stating they are blocked, check your browser's privacy or notification settings and explicitly allow calendar.zoho.com [6].
- Disabling all notifications may affect critical alerts: Be aware that disabling email notifications broadly can prevent important updates from reaching you [7]. Consider disabling only specific notification types rather than all notifications at once.
- Portal-specific settings: If you are part of a custom portal, notification settings may be separate from your main CRM account. Always verify which context you are configuring [3].
What to check
- Confirm that your profile image dropdown menu displays the Notification Settings option and that you can access the toggle controls.
- After disabling notifications, send yourself a test update or comment in a record to verify that no email arrives within a few minutes.
- If you enabled desktop notifications, check that alerts appear on your screen when you receive a calendar reminder, even if the browser tab is inactive.
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*This article is provided by Beam Help — independent expert support for Zoho. We are not official Zoho support.*