Upload My Photo in Zoho Desk lets agents and customers attach a profile picture or ID photo to a ticket or user record. It stores the image with the ticket or contact so teams can identify users, verify identity, and keep a visual audit trail alongside the conversation.
What is it
Upload My Photo is an image upload control in Zoho Desk that accepts photos from a user’s device or camera and attaches them to tickets, contacts, or custom fields. The feature supports common image formats and preserves the file as part of the ticket record or the contact profile for later reference. Images can be annotated or lightly edited after upload using Zoho’s image tools, and they can be served from integrated file storage so links and previews appear in Desk views and notifications [6][5][7].
When to use it
- To capture a customer’s profile picture when creating or updating a contact so agents can confirm identity during support calls [7].
- When a customer needs to submit a photo of a damaged product, ID, or proof of purchase as part of a ticket intake [2].
- For field service scenarios where agents add on-site photos to tickets or work orders to document condition or completion [2][3].
- When compliance requires a visual record tied to a ticket—for example, identity verification or signed documents—so images remain attached to the support thread [1][6].
- When you want agents to annotate an uploaded image (highlight, crop, add text) before saving it to the ticket record [6][5].
How to access it
Open Zoho Desk and go to Setup > Customization > Modules and Fields, choose the module (Tickets or Contacts), then add an Image or File Upload field to the layout and label it "Upload My Photo". Agents and users will then see an Attach/Upload Photo button in the ticket/contact form; mobile users can pick from the gallery or take a picture with the camera [2][3]. For programmatic uploads, use the Zoho Desk API endpoint for attachments (POST /api/v1/tickets/{ticketId}/attachments or the contacts attachments endpoint) and attach the image payload in multipart/form-data to create the same linked record [3][7].
Related features
- Attachments and file upload fields — add general files or multiple images to tickets and records.
- Image annotation and editor — edit, crop, or annotate photos after upload before saving to Desk records [6][5].
- WorkDrive integration — host and manage uploaded images centrally and use WorkDrive links in Desk notifications [5].
- Mobile app image capture — allow front/rear camera selection and gallery upload for field agents using the Zoho Desk mobile app [2].
[1]: Community request about adding an image upload field to Zoho Bookings registration forms.
[2]: Blog post about image capture and upload options in Zoho Forms mobile app (camera selection, gallery upload, timers, resize).
[3]: Zoho Creator release notes describing image and file upload field options and upload limits.
[5]: Help article on editing images with Zoho WorkDrive’s built-in image editor.
[6]: Knowledge base article explaining the Annotate option when attaching image files.
[7]: Zoho Writer knowledge base note on uploading and managing images in records.