Zoho Desk's Move to Trash sends deleted records to a temporary holding area so you can review, recover, or permanently remove them without losing data immediately.
What is it — 2-4 sentences answering "what does this feature do in Zoho DESK"
Move to Trash in Zoho Desk transfers deleted records (tickets, contacts, accounts, activities, contracts, custom module records, and similar items) into the Recycle Bin where they remain temporarily. The Recycle Bin centralizes deleted items so authorized users can restore them or permanently delete them after review. This provides a safety net against accidental deletion and a single place to manage removed data across modules[5].
When to use it
- After accidentally deleting a ticket or contact so you can restore it rather than re-create it from scratch[5].
- When you need to clear clutter from a module but want a review period before permanent deletion (for audits or manager sign-off)[5][6].
- Before running a bulk purge or data-retention policy, to give agents a chance to recover records if needed[6].
- When closing a customer case workflow but preserving records temporarily for reporting or compliance checks[5].
- To remove obsolete or duplicate records while still keeping a reversible option for 30 days or the organization’s retention period[6][5].
How to access it — short paragraph with menu path / UI label / API endpoint, cited
Open Zoho Desk and go to the Recycle Bin to view items moved to Trash (Recycle Bin appears in the Desk data administration area or left navigation depending on your portal layout) [Recycle Bin label in the UI][5]. For portal-wide controls check Settings > Data Administration > Recycle Bin where admins can review and manage trashed items[6][5]. For programmatic access, use the Desk API's Recycle Bin endpoints available in the Zoho Desk developer documentation to list, restore, or permanently delete trashed records (see Recycle Bin endpoints in the Desk API docs)[5].
Related features
- Data Administration — portal-level controls for storage, retention policies, and audit logs that affect how long trashed items are retained[6].
- Module-level delete/restore actions — the per-module delete command that moves records into the Recycle Bin before permanent removal[5].
- Recycle Bin retention and restore policies — settings and workflows that define auto-delete periods and who can restore items[6].
- Audit log — track who deleted or restored items and when, useful during reviews before permanent deletion[6].
Next step: open the Recycle Bin in your Desk portal to inspect recent deletions; restore any records you need and confirm your org’s retention policy under Data Administration so Trash items are handled as your team expects[5][6].