Adding Serbian Dinar (RSD) to Zoho Desk lets your helpdesk show ticket amounts, invoices, and billing fields in RSD so agents and customers see native currency values. This guide explains what the setting does, when to switch to RSD, and where to enable it.
What is it
Adding Serbian Dinar (RSD) to Zoho Desk registers RSD as an available organization or transaction currency so prices, service charges, and invoice totals display in RSD. When multiple currencies are enabled, Desk shows currency and exchange-rate fields on records that support billing or integration with accounting products. This matches how other Zoho products let you add new currencies to your organization and assign them to customers and transactions[1][2].
When to use it
- You invoice customers or charge for services in Serbia and need ticket-level amounts to display in Serbian Dinar[1].
- Your support team records billable work, expenses, or refunds that must appear in RSD for accounting or tax reporting[2].
- You integrate Zoho Desk with Zoho Books, Zoho Invoice, or external gateways that use RSD so values stay consistent across systems[1][6].
- You operate in multiple currencies and want Desk to show both the ticket currency and converted amounts for reporting and agent clarity[2][3].
- Your payment gateway (Stripe or other supported gateway) accepts RSD and you need Desk invoices or checkout links to reflect that currency[6].
How to access it
Open Setup in Zoho Desk, go to Company or Organization settings, and open the Currencies (or Currency / Manage multiple currencies) section to add RSD to your organization’s currency list; enable multiple currencies if needed and set the exchange rate. For integrations, check Setup > Integrations > Billing (or Tax Setting) to align Desk currency with your invoicing app[2][1]. If you use APIs, update the organization currency or transaction currency fields through the Desk API when creating or updating records (match the currency code RSD).
Related features
- Multiple Currencies / Manage multiple currencies — enable per-organization multiple-currency support so agents can select RSD on records[3].
- Integration with Zoho Books / Zoho Invoice — keep invoices and ledgers consistent when you invoice in RSD[1].
- Exchange Rates and Currency Conversion — set and update exchange rates used for on-screen conversions and reporting[2].
- Payment Gateway settings — confirm gateway support for RSD (Stripe, PayPal variants) and map payment-currency behavior[6].
[1]: What's New — shows adding currencies to an organization and assigning them to customers and transactions.
[2]: Zoho FSM | Requests — notes that Currency and Exchange Rate display when multiple currencies are enabled and references Managemultiplecurrencies.
[3]: Multiple currencies | Online Help — general multiple-currency support.
[6]: Payment Options | Overview - Zoho Forms — lists Stripe and other gateways that include RSD among supported currencies.