How to use bug information examples in Zoho Desk

Bug information examples in Zoho Desk are accessible through a dedicated API endpoint that returns structured sample data to help you understand how bug-related fields are formatted and used within the platform.

Why this matters

When building integrations or automations against Zoho Desk, knowing the exact shape of bug data — field names, value types, and expected formats — saves significant debugging time. The getbuginformation_examples endpoint gives you a concrete reference before you write any production code. This is especially useful when onboarding a new developer to your Desk environment or validating that your data mappings are correct. As always, Beam Help is independent expert support for Zoho and not official Zoho support.

Step-by-step

Step 1. Confirm your Zoho Desk connection is properly configured before making any API calls. Your integration layer needs a valid deskorgid stored against your user account — this identifier is automatically discovered and saved when you first authenticate with Zoho Desk. ^[5]

Step 2. Locate the correct endpoint for retrieving bug information examples. The operation is named getbuginformationexamples and is served at the path GET /api/v1/doc/buginformationexamples. This is a read-only operation, so no write permissions or approval workflows are required. ^[1]

Step 3. Construct your request. The endpoint accepts an optional parameter p (a dictionary/object), which you can use to pass any query-level filters or pagination hints supported by the documentation layer. If you have no specific filters, you can call the endpoint with p omitted or set to None. ^[1]

Step 4. In Python, the call follows this pattern — instantiate your API client, then invoke the method that issues a GET request to the bug information examples path, passing your optional p dictionary as the query parameter payload. ^[1]

Step 5. Once the response is returned, your assistant or integration layer should surface the key data fields in a readable format. The Zoho Desk assistant is designed to always call a tool to retrieve real data before presenting anything — it will never guess at field values. When results come back, relevant fields are displayed clearly to the user. ^[2]

Step 6. If you are working inside a chat-based workflow (such as Zpilot for Zoho Desk), the tool result from getbuginformationexamples will be included in the toolresult field of the response payload. The session and response data are structured to include sessionid, response, usage, and toolresult keys. ^[7]

Step 7. For any read operation like this one, the system sets allow_repair to true, meaning the execution layer can attempt automatic correction if a parameter is slightly malformed before returning an error. This makes exploratory calls to documentation endpoints more resilient. ^[4]

Step 8. Token usage for the call is tracked automatically. The response will include a usage block containing prompttokens, completiontokens, and total_tokens so you can monitor consumption across your session. ^[2]

Common pitfalls

• Missing org ID. If deskorgid has not been discovered or stored for your user account, API calls to Zoho Desk endpoints will fail silently or return auth errors. Always verify the org ID is present in your connection record before testing. ^[5]
• Assuming the p parameter is required. The p argument is optional. Passing an empty or None value is valid and will return the full default set of bug information examples without filtering. ^[1]
• Expecting a write-approval flow. Because this is a read operation, it bypasses the plan-and-approve workflow that applies to write operations. You will receive results directly without needing to confirm a plan_id. ^[3]
• Clarifying question loops. If the assistant layer cannot determine the correct tool or is missing required parameters, it will ask exactly one clarifying question rather than proceeding. For this endpoint the only parameter is the optional p, so this situation is unlikely — but if you see a clarifying question returned, simply confirm you want the default example set. ^[2]

What to check

• Verify that your deskorgid is correctly stored and matches your active Zoho Desk organisation before calling the endpoint. ^[5]
• Confirm the response body contains a tool_result field with the expected bug field examples, and that usage tokens are being tracked for your session. ^[7]
• If you are using the chat-based workflow, check that the assistant displayed the key data fields from the result rather than a clarifying question or an error message — this confirms the tool executed successfully end-to-end. ^[2]