How to delete article feedback in Zoho Desk

Deleting article feedback in Zoho Desk is handled programmatically via the Zoho Desk REST API, using a targeted DELETE request that references the specific help center, article, and feedback record you want to remove.

Why this matters

When your Help Center accumulates outdated, spam, or irrelevant end-user feedback on knowledge base articles, leaving it in place can mislead other readers and skew quality metrics. Being able to remove individual feedback entries programmatically gives your team precise control over content quality without having to touch unrelated records. This is especially useful when automating content moderation workflows or cleaning up test data in staging environments.

Step-by-step

Step 1. Gather the three required identifiers before making any API call. You will need the helpcenterid (the ID of your Help Center portal), the articleid (the ID of the knowledge base article that received the feedback), and the feedback_id (the ID of the specific feedback entry you want to remove). These values can be retrieved from earlier API calls that list articles or feedback records within your Help Center. ^[1]

Step 2. Construct your DELETE request to the Zoho Desk API. The endpoint follows this pattern:

DELETE /api/v1/helpcenter/{helpcenter_id}/articles/{article_id}/feedback/{feedback_id}

Replace each placeholder with the actual IDs you collected in Step 1. ^[1]

Step 3. Authenticate your request using your Zoho Desk OAuth token or API key, and send the DELETE call. If you are working in Python, the call can be structured as shown below — note that the optional p parameter accepts a dictionary of any additional query parameters your integration may require: ^[1]

def delete_article_feedback(self, helpcenter_id: str, article_id: str, feedback_id: str, p: dict = None):
    return self.c.request(
        "DELETE",
        f"/api/v1/helpcenter/{helpcenter_id}/articles/{article_id}/feedback/{feedback_id}",
        p,
        None
    )

Step 4. Verify the response. A successful deletion will return an appropriate HTTP success status. If the response indicates an error, double-check that all three IDs are correct and that your authenticated user has sufficient permissions to manage Help Center content in Zoho Desk. ^[1]

Common pitfalls

• Wrong ID order in the path. The endpoint requires helpcenterid, then articleid, then feedback_id — in that exact sequence. Swapping any of these will result in a failed request or, worse, an unintended deletion. ^[1]
• Missing or expired authentication. The DELETE operation requires a valid, scoped OAuth token. Ensure your token includes the necessary Desk Help Center scopes before calling the endpoint. ^[1]
• Attempting to delete non-existent feedback. If the feedback_id no longer exists (e.g., it was already removed), the API will return an error. Always confirm the feedback record is present before issuing the delete call. ^[1]

What to check

• Confirm that the helpcenterid, articleid, and feedback_id values you are passing all belong to the same Help Center portal and article — mismatched IDs across different portals are a common source of errors. ^[1]
• After the DELETE call completes, retrieve the article's feedback list again to verify the targeted entry no longer appears. ^[1]
• Ensure your integration's OAuth token has not expired and carries the correct permission scope for managing Help Center resources in Zoho Desk. ^[1]

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*Beam Help is an independent expert support resource for Zoho products and is not official Zoho support. For platform-level access issues, contact Zoho Desk support directly.*