Zoho Contracts Support: frequently asked questions and solutions for getting started, core features, integrations, limits and pricing, migration, and troubleshooting.
How do I download the Zoho Contracts mobile app for Android or iOS?
The Zoho Contracts mobile app is available for Android on the Google Play Store and for iOS on the App Store[5]. You can install the app on your device to access contracts on the go[1].
What browsers and system requirements are needed to run Zoho Contracts?
Zoho Contracts is compatible with mainstream web browsers including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge[1]. No browser plugins are required to use Zoho Contracts and all features are accessible directly through a supported browser[5].
How can I contact Zoho Contracts support by email and which address do I use for my region?
Zoho Contracts provides email support and you should email the address that matches your region or data center, such as support@eu.zohocontracts.com for Europe and support@zohocontracts.com for Global accounts[2]. The support team responds to technical questions and account issues via these regional email addresses[2].
Does Zoho Contracts offer live chat and when should I use it?
Zoho Contracts provides chat support to help you understand the product before you buy it and to answer pre-sales queries[2]. Use the chat icon on the Zoho Contracts website to speak with product experts when evaluating the product[2].
Does Zoho Contracts offer phone support for customers?
Zoho Contracts does not offer inbound call support via a toll-free number for direct dialing by customers[2]. The product does offer outbound call support and provides links to book onboarding or technical assistance for scheduled calls[2].
Are electronic signatures supported in Zoho Contracts and are they legally valid?
Zoho Contracts supports electronic signatures and integrates with Zoho Sign to execute contracts digitally[3]. Contracts signed using Zoho Sign are legally binding depending on contract type and region, and Zoho Sign complies with e-sign laws such as the ESIGN Act and eIDAS[5].
How do approval workflows work in Zoho Contracts and can I have multiple workflows?
Approval workflows in Zoho Contracts define approvers and the approval process that a contract must go through[3]. Administrators can create multiple approval workflows and associate a workflow with each contract type[6].
Can I use built-in templates and clause libraries to author contracts in Zoho Contracts?
Zoho Contracts includes 14 built-in contract types with predefined templates and also lets you create new contract types or upload Word documents to build templates[6]. The product includes a clause library and document assembly features that let you assemble clauses and create consistent contract language[6][8].
Does Zoho Contracts provide an API for integrations and data exchange?
Zoho Contracts offers an API that allows you to pull data from and push data into Zoho Contracts for integration with other Zoho services, third-party portals, websites, and applications[7]. The API enables programmatic access to contracts and related data for automation and integrations[7].
Can I attach appendices or exhibits to contract templates in Zoho Contracts?
Zoho Contracts supports adding attachments such as appendices, schedules, and exhibits to contract templates so supplementary documents accompany the main contract[7]. Attachments added to templates travel with the contract to provide clarity on specific agreement elements[7].
What subscription plans does Zoho Contracts offer and can I upgrade later?
Zoho Contracts uses a tiered subscription model with four plans—Free, Standard, Professional, and Premium—and higher plans include the features of lower plans[1][5]. You can choose a plan that fits your needs and upgrade to a higher-tier plan to gain additional features as your requirements grow[5].
Does Zoho Contracts support right-to-left languages and default field values at the contract type level?
Zoho Contracts added RTL text direction support for languages such as Arabic and Hebrew to accommodate right-to-left content in contracts[7]. The product also supports setting default values for custom fields at the contract type level so fields are auto-filled during contract creation[7].